{"id":140,"date":"2019-04-09T14:23:02","date_gmt":"2019-04-09T12:23:02","guid":{"rendered":"https:\/\/april-moto.com\/?page_id=140"},"modified":"2022-07-26T22:43:27","modified_gmt":"2022-07-26T20:43:27","slug":"reclamations","status":"publish","type":"page","link":"https:\/\/april-moto.com\/reclamations\/","title":{"rendered":"R\u00e9clamations"},"content":{"rendered":"<section class=\"region region-content\"><article id=\"block-system-main\" class=\"block block-system first last\"><article id=\"node-369\" class=\"node node-page\"><div class=\"content \">\n<div class=\"field field-name-body field-type-text-with-summary field-label-hidden\">\n<div class=\"field-items\">\n<div class=\"field-item even\">\n<h2>INFORMATIONS SUR LE TRAITEMENT DES RECLAMATIONS<\/h2>\n<\/div>\n<div class=\"field-item even\">\n<p class=\"rtejustify\">Chaque jour, notre service client s\u2019engage \u00e0 simplifier la vie de nos assur\u00e9s pour faire de votre satisfaction notre priorit\u00e9.<br>\nR\u00e9activit\u00e9, disponibilit\u00e9, \u00e9coute, APRIL Moto met tout en \u0153uvre pour vous offrir un service de qualit\u00e9. Malgr\u00e9 notre vigilance, des insatisfactions ou des difficult\u00e9s peuvent survenir. Que vous soyez client d\u2019une <a href=\"https:\/\/april-moto.com\/assurance-moto\/\"><strong>assurance moto<\/strong><\/a>, d\u2019une <strong><a href=\"https:\/\/april-moto.com\/assurance-scooter\/\">assurance scooter<\/a><\/strong>, d\u2019une <strong><a href=\"https:\/\/april-moto.com\/cyclo-50cm3\/\">assurance cyclo<\/a><\/strong> ou m\u00eame d\u2019une <a href=\"https:\/\/april-moto.com\/assurance-moto-tout-terrain\/\"><strong>assurance moto tout terrain<\/strong><\/a>, vous avez la possibilit\u00e9 de faire entendre votre m\u00e9contentement.\u00a0 Les contrats d\u2019<strong><a href=\"https:\/\/april-moto.com\/assurance-quad\/\">assurance quad<\/a><\/strong>, d\u2019<strong><a href=\"https:\/\/april-moto.com\/assurance-velo\/\">assurance v\u00e9lo<\/a><\/strong> et m\u00eame d\u2019<strong><a href=\"https:\/\/april-moto.com\/assurance-trottinette\/\">assurance trottinette<\/a><\/strong> ne sont pas exclus de cette r\u00e8gle.<\/p>\n<h2 class=\"rtejustify\">Vous \u00eates client APRIL Moto et vous avez une r\u00e9clamation ?<\/h2>\n<p style=\"font-weight: 400;\">La qualit\u00e9 de nos services est au c\u0153ur de nos engagements, mais toutefois si vous \u00eates m\u00e9content des services fournis par notre soci\u00e9t\u00e9, vous pouvez vous adresser en premier lieu \u00e0 votre conseiller habituel\u00a0:<\/p>\n<ul><li>par t\u00e9l\u00e9phone au 02.47.51.07.07,<\/li>\n<li>ou par mail\u00a0<a href=\"mailto:moncontrat@april-moto.com\">moncontrat@april-moto.com<\/a>,<\/li>\n<li>ou par courrier \u00e0 l\u2019adresse suivante APRIL Moto, 14 Quai Marmoutier, BP7233, 37072 Tours Cedex 2<\/li>\n<\/ul><p style=\"font-weight: 400;\">Si sa r\u00e9ponse ne vous satisfait pas, vous pouvez \u00a0adresser votre demande \u00e0 notre Service R\u00e9clamations\/ Responsable R\u00e9clamation joignable de la mani\u00e8re suivante :<\/p>\n<ul><li>par mail\u00a0:\u00a0<a href=\"mailto:reclamation@april-moto.com\">reclamation@april-moto.com<\/a><\/li>\n<li>ou par courrier : APRIL Moto \u2013 Service R\u00e9clamations, 14 Quai Marmoutier, BP7233, 37072 Tours Cedex 2<\/li>\n<\/ul><p style=\"font-weight: 400;\">Sous 10 jours ouvrables, nous nous engageons \u00e0 vous apporter une r\u00e9ponse ou, si une analyse plus approfondie de votre dossier est n\u00e9cessaire et entra\u00eene un d\u00e9passement de ce d\u00e9lai, \u00e0 vous communiquer le nouveau d\u00e9lai de traitement, qui ne pourra exc\u00e9der 60 jours.<\/p>\n<p style=\"font-weight: 400;\"><strong>\u00a0<\/strong><\/p>\n<p style=\"font-weight: 400;\"><strong>Si le d\u00e9saccord persiste, vous pouvez faire appel au M\u00e9diateur comp\u00e9tent\u00a0:<\/strong><\/p>\n<ul><li>Toute demande de m\u00e9diation doit avoir \u00e9t\u00e9 pr\u00e9c\u00e9d\u00e9e d\u2019une r\u00e9clamation \u00e9crite aupr\u00e8s de\u00a0 nos services. Si la r\u00e9ponse apport\u00e9e ne vous satisfait pas ou si vous n\u2019avez pas obtenu de r\u00e9ponse depuis plus de deux mois, vous pouvez saisir la M\u00e9diation de l\u2019Assurance.<\/li>\n<li>Aucune action judiciaire ne doit avoir \u00e9t\u00e9 engag\u00e9e.<\/li>\n<li>Cette d\u00e9marche ne vous emp\u00eache pas d\u2019engager ult\u00e9rieurement d\u2019autres proc\u00e9dures de recours si vous le souhaitez<\/li>\n<li>Le m\u00e9diateur exerce sa mission gratuitement et en toute ind\u00e9pendance.<\/li>\n<\/ul><p style=\"font-weight: 400;\"><strong>\u00a0<\/strong><\/p>\n<p style=\"font-weight: 400;\"><strong>Pour un contrat souscrit en direct avec nous\u00a0:<\/strong><\/p>\n<p style=\"font-weight: 400;\">Vous pouvez contacter La M\u00e9diation de l\u2019Assureur\u00a0:<\/p>\n<ul><li style=\"font-weight: 400;\">Par courrier : La M\u00e9diation de l\u2019Assurance \u2013\u00a0 TSA 50 110 \u2013\u00a0 75 441 Paris cedex 09<\/li>\n<li style=\"font-weight: 400;\">Ou par voie \u00e9lectronique, en compl\u00e9tant un formulaire de saisine sur le site de la M\u00e9diation de l\u2019Assurance : <a href=\"http:\/\/www.mediation-assurance.org\/\">http:\/\/www.mediation-assurance.org\/<\/a>\u00a0 \u00a0Rubrique\u00a0: <em>je saisis le M\u00e9diateur<\/em><\/li>\n<\/ul><p>\u00a0<\/p>\n<p style=\"font-weight: 400;\"><strong>Pour un contrat souscrit \u00e0 distance, par internet\u00a0:<\/strong><\/p>\n<p style=\"font-weight: 400;\">Vous pouvez \u00e9galement saisir le m\u00e9diateur en d\u00e9posant une plainte sur la plateforme de la Commission Europ\u00e9enne pour la r\u00e9solution des litiges, accessible \u00e0 l\u2019adresse suivante : <a href=\"https:\/\/ec.europa.eu\/consumers\/odr\/main\/?event=main.home2.show&amp;lng=FR\">http:\/\/e.c.europa.eu\/consumers\/ord<\/a>.<\/p>\n<p style=\"font-weight: 400;\">Par ailleurs, vous pouvez saisir l\u2019Autorit\u00e9 de Contr\u00f4le Prudentiel et de R\u00e9solution (ACPR) : 4 place de Budapest, CS 92459, 75436 Paris Cedex 09 \u2013\u00a0<a href=\"http:\/\/acpr.banque-france.fr\/accueil.html\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=http:\/\/acpr.banque-france.fr\/accueil.html&amp;source=gmail&amp;ust=1602916909793000&amp;usg=AFQjCNFiL3HnQdVk2SqljC_qEqJF-boe3A\">http:\/\/acpr.banque-france.fr\/accueil.html<\/a>.\u00a0\u00bb<\/p>\n<p style=\"font-weight: 400;\">Ces d\u00e9marches sont sans incidence sur les autres voies de recours l\u00e9gales \u00e0 votre disposition.<\/p>\n<p>\u00a0<\/p>\n<p class=\"rtejustify\">Nous vous informons que les donn\u00e9es recueillies pour le traitement de votre r\u00e9clamation font l\u2019objet d\u2019un traitement informatique par notre soci\u00e9t\u00e9 aux fins de suivi du traitement des r\u00e9clamations, et ne peuvent \u00eatre communiqu\u00e9es \u00e0 cette fin qu\u2019\u00e0 l\u2019organisme assureur, \u00e0 ses r\u00e9assureurs et \u00e0 la holding APRIL. Conform\u00e9ment \u00e0 la Loi Informatique et Libert\u00e9s n\u00b0 78-17 du 6 janvier 1978 modifi\u00e9e, vous disposez d\u2019un droit de communication, de rectification, d\u2019opposition, et de suppression des donn\u00e9es vous concernant que vous pouvez exercer aupr\u00e8s de : APRIL MOTO \u2013 BP 7233 \u2013 37072 Tours Cedex 2<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/article><\/article><\/section>\n\n","protected":false},"excerpt":{"rendered":"INFORMATIONS SUR LE TRAITEMENT DES RECLAMATIONS Chaque jour, notre service client s\u2019engage \u00e0 simplifier la vie de nos assur\u00e9s pour faire de votre satisfaction notre priorit\u00e9. R\u00e9activit\u00e9, disponibilit\u00e9, \u00e9coute, APRIL Moto met tout en \u0153uvre pour vous offrir un service de qualit\u00e9. Malgr\u00e9 notre vigilance, des insatisfactions ou des difficult\u00e9s peuvent survenir. Que vous soyez&#8230;","protected":false},"author":2,"featured_media":10984,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Informations sur les r\u00e9clamations - APRIL Moto<\/title>\n<meta name=\"description\" content=\"Chaque jour, notre service client s&#039;engage \u00e0 simplifier la vie de nos 85 000 assur\u00e9s pour faire de votre satisfaction notre priorit\u00e9.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/april-moto.com\/reclamations\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Informations sur les r\u00e9clamations - APRIL Moto\" \/>\n<meta property=\"og:description\" content=\"Chaque jour, notre service client s&#039;engage \u00e0 simplifier la vie de nos 85 000 assur\u00e9s pour faire de votre satisfaction notre priorit\u00e9.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/april-moto.com\/reclamations\/\" \/>\n<meta property=\"og:site_name\" content=\"APRIL Moto\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/APRIL.Assurances.Moto\/\" \/>\n<meta property=\"article:modified_time\" content=\"2022-07-26T20:43:27+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/april-moto.com\/wp-content\/uploads\/2021\/05\/protection-juridique.png\" \/>\n\t<meta property=\"og:image:width\" content=\"520\" \/>\n\t<meta property=\"og:image:height\" content=\"280\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture est.\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/april-moto.com\/reclamations\/\",\"url\":\"https:\/\/april-moto.com\/reclamations\/\",\"name\":\"Informations sur les r\u00e9clamations - 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